Returns & Refunds

At Drovaken™, we want every purchase to feel straightforward and dependable. If an outdoor product does not arrive as expected, our support team will help review the situation and provide a fair solution.

1. Return Period

Eligible products may be returned within 30 days of delivery.

To qualify, the item should be:

  • Unused and in its original condition

  • Complete with packaging, tags, accessories, and instructions, when included

  • Accompanied by valid proof of purchase

  • Packed securely for return shipping

Products showing signs of outdoor use, dirt, wear, modification, improper setup, or customer-caused damage may not be accepted.

2. Requesting a Return 📩

Before sending any product back, please contact our support team:

Email: service@drovaken.com

Include the following information:

  • Your order number

  • The product you wish to return

  • A brief explanation of the request

  • Clear photographs, when relevant

After reviewing your request, we will provide the appropriate return instructions and return address.

Please do not return products without prior authorization. Unapproved packages may be delayed, refused, or sent back to the sender.

3. Damaged, Defective, or Incorrect Products

Please inspect your package shortly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 72 hours of delivery.

Please provide:

  • Your order number

  • Photos of the shipping package

  • Photos of the product and affected area

  • A description of the issue

Depending on the circumstances, we may offer a replacement, refund, partial refund, or another appropriate solution.

Please keep the item and all original packaging while the request is being reviewed.

4. Non-Returnable Products

Certain products may not qualify for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Clearance or final-sale products

  • Products damaged through misuse or improper care

  • Products with missing parts, packaging, or accessories

  • Items that have been used outdoors or exposed to dirt, moisture, smoke, or strong odors

Any exclusions required by applicable consumer law will continue to apply.

Contact us before returning an item when you are unsure about its eligibility.

5. Return Shipping

Return shipping responsibility depends on the reason for the return.

If we confirm that a product arrived damaged, defective, or incorrect, Drovaken™ will provide the applicable return instructions and may cover reasonable return shipping costs.

For returns caused by preference, incorrect size selection, duplicate ordering, or a change of mind, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by law or the return results from an error on our part.

6. Exchanges 🔄

We do not process direct product exchanges.

For faster and clearer handling, return the original eligible product first. Once the return is approved, you may place a separate order for the preferred color, size, or product.

Product availability cannot be guaranteed while a return is being processed.

7. European Union Cancellation Rights

Customers receiving eligible orders within the European Union may have the right to cancel a purchase within 14 days of delivery without providing a reason, subject to applicable law.

Returned products should remain unused, complete, and in their original condition.

This statutory cancellation right is separate from, and may apply alongside, our standard return policy.

8. Return Inspection

Once a returned product reaches the designated return location, it will be inspected.

We will check:

  • The product’s condition

  • Included accessories and components

  • Original packaging and tags

  • Whether the returned item matches the approved request

  • Evidence of use, damage, or modification

We will notify you by email after the review is complete.

9. Refund Timing 💳

Approved refunds are issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us for assistance.

Shipping, customs, duties, and handling charges may not be refundable unless required by law or caused by an error on our part.

10. Late or Missing Refunds

When an approved refund has not appeared, please first:

  • Review your bank or card account again

  • Contact your payment provider

  • Allow for the provider’s standard posting period

If the refund is still missing after these steps, email our support team with your order number and refund confirmation.

 

Thank you for choosing Drovaken™.

We are committed to making every return request clear, respectful, and carefully handled.